Damien Saunders

Read my guide to 50 completely useful stats for social media & mobile marketing ZOHO CRM has some great features including web to lead forms – but they don’t really look too stylish. Especially if you use 3rd party tools for your web forms. If you use custom web to lead forms you may have [...]

Zoho CRM is a web based SaaS (software as a service) for customer relationship management. How to manage new and potential business contacts in Zoho raises the question – what is a lead, what is a contact and what is a potential in Zoho ‘Jargon’. Managing Leads, Contacts and Accounts is a critical function of [...]

So you choose to use ZOHO CRM because it’s a great web based solution for customer relationship management. There are now 3 ways to sign-up to ZOHO CRM using Google Apps or a Gmail address. 1. Google Apps – If you are an administrator you can add ZOHO CRM from the Google Apps Marketplace 2. [...]

ZOHO CRM, which I reckon is the best free CRM for the web or SaaS is now available to add from the new Google Apps Marketplace. (note if you’re already using ZOHO CRM with Google Apps you are better to leave things as they are for now) What is CRM? Customer Relationship Management or CRM [...]

Inbound Marketers, Sales managers, customer care, account managers, business development managers – all need a good system for managing diaries, customer details and leads. SaaS solutions now offer web-based CRM tools meaning you can take your CRM system out of the office. What is CRM? Customer Relationship Management (CRM) is an art and a science. [...]