Damien Saunders

Thanks for coming back … what about posting a comment today on something you’re reading. Or maybe follow me on Twitter twitter.com/damiensaunders
ZOHO CRM, which I reckon is the best free CRM for the web or SaaS is now available for to add from the new Google Apps Marketplace.

What is CRM?
Customer Relationship Management or [...]

Inbound Marketers, Sales managers, customer care, account managers, business development managers – all need a good system for managing diaries, customer details and leads. SaaS solutions now offer web-based CRM tools meaning you can take your CRM system out of the office.
What is CRM?
Customer Relationship Management (CRM) is an art and a science. CRM is [...]

Until recently mobile devices were often overlooked by marketing managers in favour of online campaigns or traditional paper-based direct marketing. However, brands, ad agencies and telecoms operators are increasingly using mobile as part of their customer relationship management (CRM) strategy.

The rapid growth in smartphones spurred by the iPhone, Windows Mobile and Android has given mobile [...]